FIX: “Do you want to add this search provider?” does not work

We are seeing more and more people around the internet reporting this problem (Do you want to add this search provider), and many of them are pointing to the KB3038314 update causing this issue, without that update they can successfully add a search provider. It’s a weird error, we haven’t seen it before.

There are two things you could try to fix “Do you want to add this search provider” not working.

1) Reset Internet Explorer and try it again

2) Remove the KB3038314 Update

Reset Internet Explorer

Resetting Internet Explorer is quite an easy thing, for very few people this worked, but some people reported it working. You can read the instructions here on how to reset Internet Explorer.

If that does not work then, I suggest for the time beign, till Microsoft fixes this issue to just uninstall the KB update, and see if that solves the problems.

Remove the KB3038314 Update

1. Begin by opening the Control Panel

2. Then within the Control Panel click on Programs.

3. Then click on View Installed Updates

Remove an Windows Update: View Installed Updates
Remove an Windows Update: View Installed Updates


4. This can take a while, depending on how many Windows Updates you have installed on your system, wait for the list to load and then find your update.

Remove an Update
Remove an Update

5. Find KB3038314, click it and then click on Uninstall Update.

When you have uninstalled the update reboot your device and see if you can now set an other search engine.

[symple_box color=”yellow” fade_in=”false” float=”center” text_align=”left” width=””] If the uninstall button does not appear then you cannot uninstall the selected update from your system, this can have multiple reasons for example this update was a service pack, or the update was replaced by a new update on your system. There is nothing that can be done to remove these updates.


We hope this tutorial helped you to fix this annoying issue and that Do you want to add this search provider is working again. 

About the Author

2014, 2015, 2016, 2017 and 2018 Microsoft Most Valuable Professional Windows
Yuri specializes in troubleshooting (crash analysis and devices), system resource utilisation and system performance. He is also very interested in Customer Security. Yuri can be found as Windows Community Moderator and Wiki Author on Microsoft Answers and is active on different communities all across the web.

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