FIX: The Proxy Server isn’t responding

1. First start Internet Explorer, then go the right side of the Window and click the cogwheel, then choose Internet Options

Internet Explorer: Internet Options

Internet Explorer: Internet Options

2. Then click the Connections tab, and click the LAN Settings button.

Internet Properties: LAN Settings

Internet Properties: LAN Settings

3. Check if the “Proxy Servercheckbox is marked with a check, click on it to uncheck it.

Internet Options: Proxy Settings

Internet Options: Proxy Settings

4. Click on OK 

5. Click on OK


The error should now no longer appear, if it still does then check with your ISP that you do not need a proxy to connect to the internet.

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About The Author
Yuri Pustjens
2014, 2015, 2016, 2017 and 2018 Microsoft Most Valuable Professional Windows Yuri specializes in troubleshooting (crash analysis and devices), system resource utilisation and system performance. He is also very interested in Customer Security. Yuri can be found as Windows Community Moderator and Wiki Author on Microsoft Answers and is active on different communities all across the web.
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  • November 29, 2014 at 12:13 am

    I’m having the same problem with Widows 7 Professional and IE 11. When I uncheck the Proxy server box it just rechecks itself after I have closed the Internet Options and reopened it. Everything was working OK untill I un-installed some spam-type garbage software.

    • November 6, 2014 at 9:16 am

      Hello Nunya

      Thank you so much for your constructive feedback, this really helps us to make WindowsInstructed better for the future.

      Perhaps if you had some decency and just asked us for help in a comment that we could have solved the problem for you. Next time you say “You suck” to a person remember that they (in this case me) tried to help you for free. When was the last time you helped a fellow human beign?

      I hope your problem is solved anyway, and hope to never see you again.

    • jessica
      November 10, 2014 at 8:34 pm

      when I uncheck this box it rechecks itself. Im going crazy trying to figure out how to fix this ive tried everything! please help!

    • November 12, 2014 at 2:10 pm

      Hello Jessica

      Which virusscanner and other other software are you using on your system? We need this information to assist you further.


    • jessica
      November 12, 2014 at 8:46 pm

      I use norton. The virus scan picked up nothing but I think malware infected my computer. I was streaming a basketball game online and ads flooded my computer just before this proxy issue came up.

    • jessica
      November 14, 2014 at 8:54 pm

      I can’t go to any websites or download adware using the computer because it won’t allow me to access the internet

    • November 14, 2014 at 11:58 pm

      Hello Jessica

      Could you download the software on another device and use a usb drive or cd-rom to execute the programs on the system giving you problems?

    • November 30, 2014 at 6:04 am

      I had the same problem and this is what I found after several hours searching on the internet and it worked for me. Your computer has to be in the Safe Mode or the proxy setting will just keep resetting itself.
      1. Turn off your computer, and start it up again and keep pressing f8.
      2. you will get a set of options to choose and click on safe mode with networking {(I have windows 7 professional)}
      3.Once everything is loaded up click on the windows button and type into the search bar INETCPL.CPL no caps
      4. go to connections> Lan settings> and now uncheck the box where it says proxy.
      Restart your computer and it will be OK.

    • November 30, 2014 at 9:13 am

      Hello Mike,

      Thank you for your comment. I hope it helps the other people with the same problems as well. if it does we will make an new article including your steps.

      thank you yet again

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