FIX: We can’t get to the camera roll right now.

The error we can’t get to the camera roll right now is a rare one and should in normal circumstances never occur on your system however I have seen it come by multiple times on several forums and decided to write an article for it.

Resolving this issue

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Step by Step:

1. First press the Windows key + R at the same time, then in the run box, type Regedit.exe and hit enter.

Run: Regedit
Run: Regedit

2. Once in Regedit go to the following location: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folder by unfolding the folders till you reach this location.

3. Click with your right mouse on an empty location and choose, New -> Expandable String Value then type:

{AB5FB87B-7CE2-4F83-915D-550846C9537B}

New Expandable Value
New Expandable Value

4. Hit enter and then double-click {AB5FB87B-7CE2-4F83-915D-550846C9537B} now enter in the value box:

%USERPROFILE%\Pictures\Camera Roll

Edit String
Edit String

5. Then click OK and close the Registry Editor. Reboot and see if the camera roll now works.

Yuri Pustjens
About the Author

2014, 2015, 2016, 2017 and 2018 Microsoft Most Valuable Professional Windows
Yuri specializes in troubleshooting (crash analysis and devices), system resource utilisation and system performance. He is also very interested in Customer Security. Yuri can be found as Windows Community Moderator and Wiki Author on Microsoft Answers and is active on different communities all across the web.

1 comment

  1. Sorry but registry edit did NOT fix the problem. I have an HP Pro X2 612 tablet/convertible running Windows 8.1 Enterprise 64-bit. Very frustrating.

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