Troubleshooting Windows Windows 8

FIX: We can’t get to the camera roll right now.

The error we can’t get to the camera roll right now is a rare one and should in normal circumstances never occur on your system however I have seen it come by multiple times on several forums and decided to write an article for it.

Resolving this issue

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Step by Step:

1. First press the Windows key + R at the same time, then in the run box, type Regedit.exe and hit enter.

Run: Regedit
Run: Regedit

2. Once in Regedit go to the following location: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folder by unfolding the folders till you reach this location.

3. Click with your right mouse on an empty location and choose, New -> Expandable String Value then type:


New Expandable Value
New Expandable Value

4. Hit enter and then double-click {AB5FB87B-7CE2-4F83-915D-550846C9537B} now enter in the value box:

%USERPROFILE%\Pictures\Camera Roll

Edit String
Edit String

5. Then click OK and close the Registry Editor. Reboot and see if the camera roll now works.

1 Comment

  • Andrew May 11, 2016

    Sorry but registry edit did NOT fix the problem. I have an HP Pro X2 612 tablet/convertible running Windows 8.1 Enterprise 64-bit. Very frustrating.

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