FIX Windows Store Netflix App Error 0x80070057

We´ve seen multiple topics about the Windows Store app Netflix giving error 0x80070057 and decided to combine all solutions into this one article. We however soon found out that there´s only one solution which works in some cases. A special thanks to Hirot21 on Microsoft Answers for sharing this solution.

[symple_box color=”yellow” fade_in=”false” float=”center” text_align=”left” width=””]This article is for the August 2015 problem with the installation of the Netflix App trough the Windows Store. [/symple_box]

The solution to this problem is rather easy. The Netflix app needs the VCLibs120 and the PlayReadyClient2 DLLs which are automatically installed by the store when installing Netflix. However the store seems to think it also needs the VCLibs120 and PlayReadyClient (older versions)

This problem can be solved easily for the time beign by just downloading an app that installs those two DLLs.

  1. Open the Windows Store App
  2. Search for Flixster
  3. Install the App Flixster
  4. Wait for the installation to finish
  5. Then search for Netflix
  6. Install Netflix

We had the same problem with Netflix on of our own virtual machines. So we can’t be sure this solution works for everybody we did wanted to share it with you all.

We hope this solution helped you.


About the Author

2014, 2015, 2016, 2017 and 2018 Microsoft Most Valuable Professional Windows
Yuri specializes in troubleshooting (crash analysis and devices), system resource utilisation and system performance. He is also very interested in Customer Security. Yuri can be found as Windows Community Moderator and Wiki Author on Microsoft Answers and is active on different communities all across the web.


  1. Hey again..
    Yesterday the problem solved itself and Netflix installed by itself, without any nerdmagic. So there is hope in the Netherlands too 😉

  2. Seems like an easy fix. However, Flixster app isn’t available in the Store in Finland.. Any other apps for the job?

  3. Hi,
    Thank you for the advice
    I live in The Netherlands and have just purchased an Archos 80 Cesium tablet running Windows 8.1.
    I got this error when trying to install Netflix.
    The problem I have is that Flixter is not available to me when I go to the Windows Store.
    Is there any other way to get Flixter installed on my tablet? Or do I just have to wait for the Windows 10 upgrade to resolve the problem?
    Many thanks,

  4. Hello,

    I normally do not post comments but I had to for this problem.This fix works.
    I am an IT professional and I wish everyone writes instructions like you do. Clear, right to the point and most importantly it works. I even called Netfilx tech support and the guy had no idea what I was talking about and never heard of the error code above.

    Thank you
    Cliff Faddah
    Eagletech Computers

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