Troubleshooting Windows Update KB 2919355

Troubleshooting Windows Update KB 2919355

KB 2919355 is an update that is causing many people at this moment a headache. There is no fix for this update failing, but there are general troubleshooting steps that you could try which worked for many people.

Microsoft Update Troubleshooter

The first thing you’ll have to try is to run the Microsoft Update troubleshooter and see if that program can solve your Windows Update issues, if it cannot solve the problems the continue reading below.

http://go.microsoft.com/?linkid=9830262

2 Steps to try first

You should try the two steps mentioned in the following post first Troubleshooting Windows Update problems.

After removing your virus scanners and making Windows clean boot, continue with step 2 below.

Scan your system for damaged system resources

Executing an SFC scan

  1. Open Elevated Command Prompt by following one of two methods:
    1. Press the Windows + X at the same time, then choose Command Prompt (admin)
    2. Press the Windows + W key at the same time and then type ” cmdright-click
      Command Prompt and choose Run as Administrator
  2. Type the following command ” sfc /scannow ” and hit enter (see image)
  3. Wait for the results to come back.

If problems are found that could not be repaired then try to run the DISM scan as explained below, after finishing DISM run the SFC scan again, if the problem still persists then you’ll have to refresh your system.

  1. To execute DISM Successfully, Open Elevated Command Prompt by following one of two methods:
    1. Press Windows + X at the same time, then chooses Command Prompt (admin)
    2. Press Windows + W key at the same time and then type ” cmd ” right-click Command Prompt and choose Run as Administrator
  2. Then type the following command ” dism.exe  /online /Cleanup-Image /RestoreHealth ” and hit the enter  key(see image)Troubleshooting Windows Update KB 2919355 Troubleshooting KB 2919355
  3. DISM will now start scanning and trying to fix any problems it finds within the image, it’s normal to get stuck at 20% just wait patiently.

If you receive no error’s at all then try to run the Update again, if it fails then continue reading below.

Reset Windows Update Component

Their could be simply a corruption in your Windows Update component and the downloaded files which is causing this issue, to try to resolve this execute the steps listed below and see if your problem is gone.

  1. Open Elevated Command Prompt by following one of two methods:
    1. Press the Windows + X at the same time, then choose Command Prompt (admin)
    2. Press the Windows + W key at the same time and then type ” cmdright-click
      Command Prompt and choose Run as Administrator
  2. Enter the following command: “net stop wuauserv” and hit enter.
  3. Enter the following command: “net stop cryptSvc” and hit enter.
  4. Enter the following command: “net stop bits” and hit enter.
  5. Enter the following command: “net stop msiserver” and hit enter.
  6. Enter the following command: “ren C:WindowsSoftwareDistribution SoftwareDistribution.old” and hit enter.
  7. Enter the following command: “ren C:WindowsSystem32catroot2 catroot2.old” and hit enter.
  8. Enter the following command: “net start wuauserv” and hit enter.
  9. Enter the following command: “net start cryptSvc” and hit enter.
  10. Enter the following command: “net start bits” and hit enter.
  11. Enter the following command: “net start msiserver” and hit enter.
  12. Reboot your system.

After your system has successfully rebooted try to apply the update again, if the problem persists then continue reading below.

 

Refresh your system

If the problem stills persist, then there is currently no known fix for this problem, many people could execute the update successfully after refreshing their system and then trying to apply the update again, if you wish to try that then read:

http://windows.microsoft.com/en-IN/windows-8/restore-refresh-reset-pc

 

 

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About The Author
Yuri Pustjens
Yuri Pustjens
2014, 2015 & 2016 Microsoft Most Valuable Professional Windows Yuri specializes in troubleshooting (crash analysis and devices), system resource utilisation and system performance. He is also very interested in Customer Security. Yuri can be found as Windows Community Moderator and Wiki Author on Microsoft Answers and is active on different communities all across the web.
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