Troubleshooting Windows Update / Upgrade issues.

The Guide helps you through some of the most common troubleshooting steps for solving Windows Update and Upgrade issue, Let’s get started!

Step 1 Removing all your third-party virus and malware scanners.

A common reason for updates and upgrades failing is protection services like malware and anti-virus products, they see some adjustments that they don’t trust and block, resulting in a failed update/upgrade.

Remove all third-party virus and malware products from your system during all the steps you read here, if at the end this guide did not help you, reinstall all protection software and run a scan just to be safe.

Video Instruction

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Step 2 Make Windows boot clean.

Booting Windows clean simply means that only Microsoft services are loaded at the boot process, and that no third-party services, which might conflict with the update/upgrade process, are loaded.

  1. Open the MSConfig tool. (by executing one of the three steps below)
    1. Press the Windows + R key at the same time and type “msconfig” then click on OK.
    2. Press the Windows + W key at the same time and type “msconfig” then click on msconfig.exe
    3. Open start and type “msconfig” then click on msconfig.exe
  2. Select Selective Startup
  3. Uncheck Load startup items.
    Troubleshooting Windows Update / Upgrade issues. Troubleshooting Windows Update
  4. Click on the Services tab
  5. Check the box “Hide all Microsoft services”
  6. Click on the “Disable All” button
  7. Click OK
    Troubleshooting Windows Update / Upgrade issues. Troubleshooting Windows Update

Some users reported positive results after this step, I personally suggest you try to update / upgrade again and see if it works, if it does not then continue with step 3.

 

Step 3 Performing the Update in Safe Mode

In some cases Windows Updates do install in Safe Mode, I recommend that you try this before continuing the guide.

  1. Open the MSConfig tool. (by executing one of the three steps below)
    1. Press the Windows + R key at the same time and type “msconfig” then click on OK.
    2. Press the Windows + W key at the same time and type “msconfig” then click on msconfig.exe
    3. Open start and type “msconfig” then click on msconfig.exe
  2. Open the Boot tab
  3. Select Safe Boot
  4. Select Network 

    Troubleshooting Windows Update / Upgrade issues. Troubleshooting Windows Update

  5. Click on Apply
  6. Click on OK
  7. Reboot your system when prompted.

Windows will now boot into safe mode, try to run Windows Update / Upgrade again and see if the problems with updating / upgrading still existing, if updating / upgrading still fails then continue with step 4.

Step 4 Checking and repairing system corruptions

There might be damaged system files on your system that causes Windows update / upgrade to fail, it’s recommended to read the following Wiki and execute both SFC and DISM (Troubleshooting Component Store / System Files Corruption). If the problem still exists after that then ask for an expert to help you further on Microsoft Answers or IHelpForum.

 

I hope your issues were solved by following this guide.

Yuri Pustjens.

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About The Author
Yuri Pustjens
Yuri Pustjens
2014, 2015 & 2016 Microsoft Most Valuable Professional Windows Yuri specializes in troubleshooting (crash analysis and devices), system resource utilisation and system performance. He is also very interested in Customer Security. Yuri can be found as Windows Community Moderator and Wiki Author on Microsoft Answers and is active on different communities all across the web.

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