1. Start AVG
2. Click on Options
3. Click on Virus Vault
4. Locate files located in the Windows directories (C:\Windows\) and restore them from the virus vault.
5. Reboot your system
If the problems still exist then please try a system restore point from before the problem occured.
I don’t have an options button on my avg. Is there an alternate way to get to the virus vault? thanks
i hve uninstalled my AVG?? now is there any solution to fix it?? plz help me
Hello
If you removed AVG and you can no longer recover the file, then the only way to recover it is by doing a refresh (this will keep your files in place but will replace the Windows folder)
Thanks Yuri you save my day
Thank you for the answer., actually deleted avg then downloaded again to solve the error.
TTTTTTTTTTTHHHHHHHHHHHHHHHHHHAAAAAAAAAAAAANNNNNNNNNNNNNKKKKKKKKKKKK YYYYOOOOOUUUUU MAAAAAAAAAAAAAN !!!!!!!!!!!!! <3
Thank you yuri for your helpful support and great instructions here. i went into the virus vault and found the item from the date AVG removed the threat and asked it to be restored. The only thing I had to do extra was click on an overwrite (y or N) box for several of the servicedll files. After I restarted, my problem was solved. You saved me such headaches.
Always happy to hear that people’s problem got solved after reading the article 🙂 Thanks for your feedback!
Why can’t somebody from Microsoft of AVG just name the files, and put them somewhere for us to download them? Like MANY others, I had nothing in my vault… It’s lazy troubleshooting to suggest a restore when the issue is files that a program mistakingly marked.
I also deleted my avg and lost the file … when i try system restore it just keeps going in-definitely and doesn’t load are you sure there is no program to just fix the audio?
Thank you, thank you, thank you, I had been trying to figure this issue out for 3 days! I got headaches galore from this issue. I didn’t know what had happened, just that I downloaded an update and the next time I booted up my computer, there was no sound and my google mail would not connect. I tried everything that was suggested and nothing worked. I came across your forum about the problem being my AVG 2014. I did exactly what you said, I went into the virus vault of my AVG and found the file that showed c/windows. I restored it and rebooted my computer, even though I had to do a force shutdown, when my computer was rebooted, it was music to my ears to hear the startup melody. And my google mail started back working! God thank you!
Due to my frustration I deleted my AVG 2014 (Free), now I can’t find that quarantined file. Tried restore point option in windows but my AVG2014 is all messed up, it doesn’t open anymore. Regedit thing didn’t work either.
Hello there Hello,
Sadly enough many people have this problem and till now the only solution I found is that a restore does the job (By restore i ment Windows Refresh) since crucial system files are missing
Still doesn’t work. When I turn on my laptop usually there was about 5 program that start but now they gone. Sound too. I try System File Checker doesn’t work. Safe mode in 3-5 ways doesn’t work. Restore, refresh doesn’t work. My computer reboot and that is all. I’ve got important data on my hard drive I can’t format my laptop.
Thanks for this info Yuri. I had a client report this issue this morning and was able to resolve it using your instructions. Thanks for the help!
Thank you for your kind reply, much appreciated.