Determining your system architecture:
It’s very important to know which Windows version you’re running before continuing with this fix guide. Follow these steps:
1. Press the Windows + R key at the same time on your keyboard, now type msinfo32 in the run box and hit OK.
![Run: MSInfo32](http://windowsinstructed.com.www603.your-server.de.www603.your-server.de/wp-content/uploads/2014/08/2014-08-17_11-16-52-300x154.png)
2. Now locate System Type in the right Window. This is your system architecture.
![MSInfo32: CPU Type](http://windowsinstructed.com.www603.your-server.de.www603.your-server.de/wp-content/uploads/2014/08/2014-08-17_11-19-18-300x54.png)
[/symple_box]
Downloading the right software
If you’re running Windows on 32 bits then follow these steps:
1. Download Microsoft Visual C++ 2008 SP1 Redistributable Package and install the package.
http://www.microsoft.com/en-us/download/details.aspx?id=29
2. Download Visual C++ 2010 Redistributable Package and install the package.
http://www.microsoft.com/en-us/download/details.aspx?id=5555
If you’re running Windows on 64 bits then follow these steps:
1. Download Microsoft Visual C++ 2008 SP1 Redistributable Package and install the package.
http://www.microsoft.com/en-us/download/details.aspx?id=2092
2. Download Visual C++ 2010 Redistributable Package and install the package.
http://www.microsoft.com/en-us/download/details.aspx?id=14632
After installing the packages
If you finished installing both package, reboot your system and look if the error does no longer appear. If it does appear then take a look at this Microsoft Article