How to Fix Windows 8 Store Not Working

Method 1: Microsoft Store Diagnostic Program

  1. Start the downloaded file and click on Next
    How to Fix Windows 8 Store Not Working Windows 8 Store Not Working
  2. Follow the instructions given by the tool.
  3. After running the tool succesfully, check whether the store works.

Method 2: Run WSReset.exe

  1. Open Modern UI (Start)
  2. Typ Wsreset.exe

How to Fix Windows 8 Store Not Working Windows 8 Store Not Working

  • Hit enter
  • The Windows Store will open and flash a couple of times.
  • The Windows Store should now automatically appear and after a few moments if it does not, then try to start it manually.

Method 3 and 4 can be found on the Next page of this article.  

About This Author

2014 & 2015 Microsoft Most Valuable Professional Windows Experience Yuri specializes in troubleshooting (crash analysis and devices), system resource utilisation and system performance. He is also very interested in Customer Security. Yuri can be found as Windows Community Moderator and Wiki Author on Microsoft Answers and is active on different communities all across the web.

46 Comments

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  • Perfect!!! Work

    Tiago 4 weeks ago Reply


  • Thank you soo muchh..!! The first one itself worked.

    Mehul Sethi 1 month ago Reply


  • THAKS DUDE…..was confused

    adi 4 months ago Reply


  • thanks for your kind informetion my winstore was open it now

    Dhananjay Bhatkar 4 months ago Reply


  • It worked. Thanks

    Gang Li 5 months ago Reply


  • please help When i delete the software distribution it say the action can’t
    be taken because the folder or a file in it is open in
    another program) i closed all my programs it does not Work Please HELP

    Mevin.S Ramdhany 5 months ago Reply


  • Command Prompt shows following error

    Add-AppxPackage : Cannot find path ‘C:\Windows\WinStore\AppxManifest.xml’
    because it does not
    exist.
    At line:1 char:1
    + Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxM …
    +
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : ObjectNotFound:
    (C:\Windows\WinStore\AppxManifest.xml:String) [Add-
    AppxPackage], ItemNotFoundException
    + FullyQualifiedErrorId :
    PathNotFound,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxP
    ackageCommand.

    Please resolve.

    Ansal Technical Campus 5 months ago Reply


  • Help me i am not able to download things it says pending and stops help
    me!!!

    Arjun Kumar 5 months ago Reply


  • thank you.. it really worked… have been trying so many thing..finally….
    thank you..

    soni tai 6 months ago Reply


  • it still doesn’t work. all mine says is “we arnt able to connect to the
    store, try again” PLEASE HELP MEE

    LouLou4 6 months ago Reply


  • OMG thanks soooo much! 😀

    Chewy Cheeseee 6 months ago Reply


  • I have a problem. This code actually helped very well, thank you very much!
    I could not open my store and now I can. However, once I download and try
    to open apps, I receive the following error message: “This app can’t open.
    Check the Windows Store for more info about [app title] by [publisher]”

    None of the apps I have previously downloaded and or just downloaded will
    open. Are there any trouble shooting tips for this?

    Lori Waddington 6 months ago Reply


  • thnx a lot… finally my my store is working perfectly… thnx again

    Suyog Gandhi 6 months ago Reply


  • Add-AppxPackage : Cannot find path ‘C:\WINDOWS\WinStore\AppxManifest.xml’
    because it does not exist.
    At line:1 char:1
    + Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxM …
    +
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~
    + CategoryInfo : ObjectNotFound:
    (C:\WINDOWS\WinStore\AppxManifes
    t.xml:String) [Add-AppxPackage], ItemNotFoundException
    + FullyQualifiedErrorId :
    PathNotFound,Microsoft.Windows.Appx.PackageManag
    er.Commands.AddAppxPackageCommand
    this happpens when i put it

    Eddy Wally 6 months ago Reply


  • http://prntscr.com/5z57fl this happen always i do that command:(

    Stw 6 months ago Reply


  • this totaly works…i and tried like a million of them so far

    Phillip Connell 6 months ago Reply


  • metod 1:first of all turn on ur firewall…….goto cmd(admin)-type
    ‘services.msc’-select firewall -make ‘automatic’.
    2: set exact date and time
    3:paste this on cmd
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xm­l
    4: or this
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
    5: or this
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
    6: change ur accnt sign in using hotmail
    some of these will help you.

    Mufsul Hijaz 6 months ago Reply


  • thanks, it works!!!

    Pauline Akemu 6 months ago Reply


  • Thanks bro its working

    Veldhi Ramu 6 months ago Reply


  • sir from where i can copy the commands so that i can paste it on the
    command promot?????????? plz help me to solve my problm???

    Rita Sharma 6 months ago Reply


  • It works

    Richard joy 6 months ago Reply


  • thanks man you so helpful.

    Video Manyağı 6 months ago Reply


  • im having a different problem it wont let me sign in and there is no error
    code and says in yellow letter (bad length)

    Daniel Moore 6 months ago Reply


  • Ok so here’s what happened with me 😛 I have 2 drives. SSD and HDD. Moved
    all appdata folders to HDD, deleted from ssd where OS is. Theres a package
    in the packages folder called winstore. Copy and paste that whole folder
    to the old drive again in the old location, and then do the steps in this
    vid. Now everything should work again 😀

    EDz Gaming 6 months ago Reply


  • My store still doesn’t work. I don’t know why and I did all the steps.

    Adalberto Montalvo 6 months ago Reply


  • didnt work it still tells me i have to connect to the internet but i’m
    allready on the internet…

    -Xtazzee- 6 months ago Reply


  • Was skeptical but it worked, Thanks Yuri

    Joseph Spencer 6 months ago Reply


  • I tried it after correcting xm-1 to xml, it processed and I got the command
    prompt, but Store still does not work. I have no clue where to go from
    here – I don’t want to go to recovery with all the reinstall issues and I
    am afraid that the problem would not be fixed anyway.

    Joseph DelGaudio 7 months ago Reply


  • damn you thanks a lot!!!!!!!!!!!!!!!!!!!!!!! i havent been able to download
    update or do anything in the microsoft store for months so thanks a
    lot!!!!!!!!!!!!!!!!!!

    tituin1 7 months ago Reply


  • WOW thank you so very much.. i went to a couple of places an they wanted
    you to do millions of things i said GTFO!! i didnt think i was gonna see my
    store again anytime soon.. this was a super extremely easy an fast way to
    do this (SIMPLY AMAZING) Thumbs Up :)

    Bl0odyV3ng3ance 7 months ago Reply


  • I can get on the admin command prompt and the command works when I copy and
    paste it, BUT it never progresses. It stays the way yours is at 1:28. I am
    utterly stuck and would like some help. I just bought a new laptop with 8.1
    and the app store won’t work. If anyone has a solution, I would appreciate
    it!

    Ethan Fink 7 months ago Reply


  • If you are getting a powershell error, please run the below:

    C:\Windows\System32\WindowsPowerShell\v1.0\powershell -ExecutionPolicy
    Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxManifest.xml

    Ntsako Pops 7 months ago Reply


  • now camera is not working…pls help

    inayat arman 7 months ago Reply


  • powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

    This one will work if the one proven on this video doesn’t.

    Spell 7 months ago Reply


  • its working i am feeling happy. but in my store apps not insttaled its
    showing error 0x80070002 can u help me

    AMARNATH REDDY 7 months ago Reply


  • Thanks It powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML
    works for me.

    Vineet Singh 7 months ago Reply


  • well mine is different problem, because it says the package is corrupt.

    [DK96] Dr4gonkiller96 | PC Gaming | 8 months ago Reply


  • Hello All,

    There have been many questions where you can find the code, it’s located
    here: http://windowsinstructed.com/troubleshoot-windows-store-issues/. If
    you receive an error code while trying to apply these steps then please
    register here and ask an question:
    http://windowsinstructed.com/question-answer/ask/

    It’s impossible for me to answer all questions on Youtube. Thank you for
    understanding

    Yuri Pustjens 8 months ago Reply


  • sir problem, not solve error
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>powershell -ExecutionPolicy Unrestricted
    Add-AppxPackage -Di
    sableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xm-l
    Add-AppxPackage : Cannot find path ‘C:\Windows\WinStore\AppxManifest.xml’
    because it does not exist.
    At line:1 char:1
    + Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxM …
    +
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~
    + CategoryInfo : ObjectNotFound:
    (C:\Windows\WinStore\AppxManifes
    t.xml:String) [Add-AppxPackage], ItemNotFoundException
    + FullyQualifiedErrorId :
    PathNotFound,Microsoft.Windows.Appx.PackageManag
    er.Commands.AddAppxPackageCommand

    C:\Windows\system32>

    Ganesh Godshelwar 8 months ago Reply


  • if you copy and paste the code check it because sometimes your command
    prompt add things for me it changed xml to xm-l

    xRPTRxLANDx 8 months ago Reply


  • powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML

    XML had to be capped

    Azn-Bubble -Tea 9 months ago Reply


  • YES. YOU SAVED ME DUTCH PERSON. I AM DUTCH TOO, YAY. All that time I
    thought I needed Professional Help. But even The Help Desk Was Useless. I
    don’t Know if they wanted me to Pay for this Method But you are the Best!

    Scibbie's Fun Realm! 10 months ago Reply


  • hi,

    i am getting (ms-windows-store:Purge Cahes) while opening window 8.1 store. how to resolve this problem?

    Dilip.E 10 months ago Reply


  • Working bro. if not work for you then > RUN CMD AS ADMINISTER THEN PASTE
    THIS >> powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
    < < THEN HIT ENTER :)

    youngboss558 Gaurang 11 months ago Reply


  • can you help me it go’s red and says Add-AppxPackage : Cannot find path
    ‘C:\WINDOWS\WinStore\AppxManifest.xml?’
    because it does not exist.
    At line:1 char:1
    + Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxM …
    +
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~
    + CategoryInfo : ObjectNotFound:
    (C:\WINDOWS\WinStore\AppxManifes
    t.xml?:String) [Add-AppxPackage], ItemNotFoundException
    + FullyQualifiedErrorId :
    PathNotFound,Microsoft.Windows.Appx.PackageManag
    er.Commands.AddAppxPackageCommand

    please help i can’t open my store and i would like to hope you reply soon

    TQSC Lightning 1 year ago Reply


  • […] The high resource usage should be gone after you’ve successfully rebooted, if it has not then try to reset your store completely. You can read how to do that here: Troubleshoot Store Problems […]

    FIX Wshost.exe Store Broker high cpu usage 1 year ago Reply


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