How to Fix Windows 8 Store Not Working

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How to Fix Windows 8 Store Not Working

Method 1: Microsoft Store Diagnostic Program

  1. Start the downloaded file and click on Next
    How to Fix Windows 8 Store Not Working Windows 8 Store Not Working
  2. Follow the instructions given by the tool.
  3. After running the tool succesfully, check whether the store works.

Method 2: Run WSReset.exe

  1. Open Modern UI (Start)
  2. Typ Wsreset.exe

How to Fix Windows 8 Store Not Working Windows 8 Store Not Working

  • Hit enter
  • The Windows Store will open and flash a couple of times.
  • The Windows Store should now automatically appear and after a few moments if it does not, then try to start it manually.

Method 3 and 4 can be found on the Next page of this article.  

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About The Author
Yuri Pustjens
Yuri Pustjens
2014, 2015 & 2016 Microsoft Most Valuable Professional Windows Experience Yuri specializes in troubleshooting (crash analysis and devices), system resource utilisation and system performance. He is also very interested in Customer Security. Yuri can be found as Windows Community Moderator and Wiki Author on Microsoft Answers and is active on different communities all across the web.
46 Comments
Leave a response
  • Tiago
    July 2, 2015 at 5:41 pm

    Perfect!!! Work

  • Mehul Sethi
    June 21, 2015 at 8:12 pm

    Thank you soo muchh..!! The first one itself worked.

  • adi
    April 14, 2015 at 9:51 pm

    THAKS DUDE…..was confused

  • Dhananjay Bhatkar
    March 15, 2015 at 11:22 pm

    thanks for your kind informetion my winstore was open it now

  • Gang Li
    February 26, 2015 at 12:03 pm

    It worked. Thanks

  • Mevin.S Ramdhany
    February 22, 2015 at 3:19 am

    please help When i delete the software distribution it say the action can’t
    be taken because the folder or a file in it is open in
    another program) i closed all my programs it does not Work Please HELP

  • Ansal Technical Campus
    February 20, 2015 at 12:24 am

    Command Prompt shows following error

    Add-AppxPackage : Cannot find path ‘C:\Windows\WinStore\AppxManifest.xml’
    because it does not
    exist.
    At line:1 char:1
    + Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxM …
    +
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : ObjectNotFound:
    (C:\Windows\WinStore\AppxManifest.xml:String) [Add-
    AppxPackage], ItemNotFoundException
    + FullyQualifiedErrorId :
    PathNotFound,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxP
    ackageCommand.

    Please resolve.

  • Arjun Kumar
    February 15, 2015 at 1:02 am

    Help me i am not able to download things it says pending and stops help
    me!!!

  • soni tai
    February 13, 2015 at 10:36 am

    thank you.. it really worked… have been trying so many thing..finally….
    thank you..

  • LouLou4
    February 12, 2015 at 2:25 pm

    it still doesn’t work. all mine says is “we arnt able to connect to the
    store, try again” PLEASE HELP MEE

  • Chewy Cheeseee
    February 9, 2015 at 12:59 am

    OMG thanks soooo much! 😀

  • Lori Waddington
    February 4, 2015 at 2:14 pm

    I have a problem. This code actually helped very well, thank you very much!
    I could not open my store and now I can. However, once I download and try
    to open apps, I receive the following error message: “This app can’t open.
    Check the Windows Store for more info about [app title] by [publisher]”

    None of the apps I have previously downloaded and or just downloaded will
    open. Are there any trouble shooting tips for this?

  • Suyog Gandhi
    February 1, 2015 at 8:55 pm

    thnx a lot… finally my my store is working perfectly… thnx again

  • Eddy Wally
    February 1, 2015 at 5:06 pm

    Add-AppxPackage : Cannot find path ‘C:\WINDOWS\WinStore\AppxManifest.xml’
    because it does not exist.
    At line:1 char:1
    + Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxM …
    +
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~
    + CategoryInfo : ObjectNotFound:
    (C:\WINDOWS\WinStore\AppxManifes
    t.xml:String) [Add-AppxPackage], ItemNotFoundException
    + FullyQualifiedErrorId :
    PathNotFound,Microsoft.Windows.Appx.PackageManag
    er.Commands.AddAppxPackageCommand
    this happpens when i put it

  • Stw
    January 30, 2015 at 4:59 pm

    http://prntscr.com/5z57fl this happen always i do that command:(

  • Phillip Connell
    January 29, 2015 at 12:45 pm

    this totaly works…i and tried like a million of them so far

  • Mufsul Hijaz
    January 28, 2015 at 3:12 am

    metod 1:first of all turn on ur firewall…….goto cmd(admin)-type
    ‘services.msc’-select firewall -make ‘automatic’.
    2: set exact date and time
    3:paste this on cmd
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xm­l
    4: or this
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
    5: or this
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
    6: change ur accnt sign in using hotmail
    some of these will help you.

  • Pauline Akemu
    January 28, 2015 at 2:10 am

    thanks, it works!!!

  • Veldhi Ramu
    January 27, 2015 at 10:06 am

    Thanks bro its working

  • Rita Sharma
    January 27, 2015 at 6:11 am

    sir from where i can copy the commands so that i can paste it on the
    command promot?????????? plz help me to solve my problm???

  • Richard joy
    January 27, 2015 at 5:27 am

    It works

  • Video Manyağı
    January 26, 2015 at 12:44 pm

    thanks man you so helpful.

  • Daniel Moore
    January 25, 2015 at 11:52 pm

    im having a different problem it wont let me sign in and there is no error
    code and says in yellow letter (bad length)

  • EDz Gaming
    January 22, 2015 at 2:26 pm

    Ok so here’s what happened with me 😛 I have 2 drives. SSD and HDD. Moved
    all appdata folders to HDD, deleted from ssd where OS is. Theres a package
    in the packages folder called winstore. Copy and paste that whole folder
    to the old drive again in the old location, and then do the steps in this
    vid. Now everything should work again 😀

  • Adalberto Montalvo
    January 21, 2015 at 5:27 pm

    My store still doesn’t work. I don’t know why and I did all the steps.

  • -Xtazzee-
    January 19, 2015 at 6:59 am

    didnt work it still tells me i have to connect to the internet but i’m
    allready on the internet…

  • Joseph Spencer
    January 15, 2015 at 6:57 pm

    Was skeptical but it worked, Thanks Yuri

  • Joseph DelGaudio
    January 11, 2015 at 11:46 am

    I tried it after correcting xm-1 to xml, it processed and I got the command
    prompt, but Store still does not work. I have no clue where to go from
    here – I don’t want to go to recovery with all the reinstall issues and I
    am afraid that the problem would not be fixed anyway.

  • tituin1
    January 10, 2015 at 3:09 pm

    damn you thanks a lot!!!!!!!!!!!!!!!!!!!!!!! i havent been able to download
    update or do anything in the microsoft store for months so thanks a
    lot!!!!!!!!!!!!!!!!!!

  • Bl0odyV3ng3ance
    January 8, 2015 at 8:38 pm

    WOW thank you so very much.. i went to a couple of places an they wanted
    you to do millions of things i said GTFO!! i didnt think i was gonna see my
    store again anytime soon.. this was a super extremely easy an fast way to
    do this (SIMPLY AMAZING) Thumbs Up :)

  • Ethan Fink
    January 8, 2015 at 4:12 pm

    I can get on the admin command prompt and the command works when I copy and
    paste it, BUT it never progresses. It stays the way yours is at 1:28. I am
    utterly stuck and would like some help. I just bought a new laptop with 8.1
    and the app store won’t work. If anyone has a solution, I would appreciate
    it!

  • Ntsako Pops
    January 5, 2015 at 11:30 am

    If you are getting a powershell error, please run the below:

    C:\Windows\System32\WindowsPowerShell\v1.0\powershell -ExecutionPolicy
    Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxManifest.xml

  • inayat arman
    January 4, 2015 at 6:29 am

    now camera is not working…pls help

  • Spell
    January 1, 2015 at 5:59 pm

    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

    This one will work if the one proven on this video doesn’t.

  • AMARNATH REDDY
    December 30, 2014 at 7:25 am

    its working i am feeling happy. but in my store apps not insttaled its
    showing error 0x80070002 can u help me

  • Vineet Singh
    December 24, 2014 at 5:13 pm

    Thanks It powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML
    works for me.

  • [DK96] Dr4gonkiller96 | PC Gaming |
    December 10, 2014 at 2:46 am

    well mine is different problem, because it says the package is corrupt.

  • Yuri Pustjens
    December 7, 2014 at 3:08 am

    Hello All,

    There have been many questions where you can find the code, it’s located
    here: http://windowsinstructed.com/troubleshoot-windows-store-issues/. If
    you receive an error code while trying to apply these steps then please
    register here and ask an question:
    http://windowsinstructed.com/question-answer/ask/

    It’s impossible for me to answer all questions on Youtube. Thank you for
    understanding

  • Ganesh Godshelwar
    November 28, 2014 at 9:40 pm

    sir problem, not solve error
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>powershell -ExecutionPolicy Unrestricted
    Add-AppxPackage -Di
    sableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xm-l
    Add-AppxPackage : Cannot find path ‘C:\Windows\WinStore\AppxManifest.xml’
    because it does not exist.
    At line:1 char:1
    + Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxM …
    +
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~
    + CategoryInfo : ObjectNotFound:
    (C:\Windows\WinStore\AppxManifes
    t.xml:String) [Add-AppxPackage], ItemNotFoundException
    + FullyQualifiedErrorId :
    PathNotFound,Microsoft.Windows.Appx.PackageManag
    er.Commands.AddAppxPackageCommand

    C:\Windows\system32>

  • xRPTRxLANDx
    November 22, 2014 at 3:19 am

    if you copy and paste the code check it because sometimes your command
    prompt add things for me it changed xml to xm-l

  • Azn-Bubble -Tea
    November 11, 2014 at 3:04 am

    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML

    XML had to be capped

  • Scibbie's Fun Realm!
    October 11, 2014 at 12:45 am

    YES. YOU SAVED ME DUTCH PERSON. I AM DUTCH TOO, YAY. All that time I
    thought I needed Professional Help. But even The Help Desk Was Useless. I
    don’t Know if they wanted me to Pay for this Method But you are the Best!

  • Dilip.E
    September 21, 2014 at 12:40 pm

    hi,

    i am getting (ms-windows-store:Purge Cahes) while opening window 8.1 store. how to resolve this problem?

  • youngboss558 Gaurang
    September 14, 2014 at 1:10 am

    Working bro. if not work for you then > RUN CMD AS ADMINISTER THEN PASTE
    THIS >> powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
    < < THEN HIT ENTER :)

  • TQSC Lightning
    July 27, 2014 at 5:07 pm

    can you help me it go’s red and says Add-AppxPackage : Cannot find path
    ‘C:\WINDOWS\WinStore\AppxManifest.xml?’
    because it does not exist.
    At line:1 char:1
    + Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxM …
    +
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~
    + CategoryInfo : ObjectNotFound:
    (C:\WINDOWS\WinStore\AppxManifes
    t.xml?:String) [Add-AppxPackage], ItemNotFoundException
    + FullyQualifiedErrorId :
    PathNotFound,Microsoft.Windows.Appx.PackageManag
    er.Commands.AddAppxPackageCommand

    please help i can’t open my store and i would like to hope you reply soon

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