Troubleshooting Windows Store issues

How to fix the Windows Store Not Working Issue

Method 1: Microsoft Store Diagnostic Program

  1. Start the downloaded file and click on Next
  2. Follow the instructions given by the tool.
  3. After running the tool succesfully, check whether the store works.

Method 2: Run WSReset.exe

  1. Open Modern UI (Start)
  2. Typ Wsreset.exe

  • Hit enter
  • The Windows Store will open and flash a couple of times.
  • The Windows Store should now automatically appear and after a few moments if it does not, then try to start it manually.


Method 3: Register the Store trough Command Prompt

  1. Open  Modern UI (Start)and typ CMD
  2. Right click on Command Prompt and choose Run as Administrator
  3. In command prompt enter the following command:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml


  • Hit enter, the blackscreen will appear still for a couple of seconds. After a couple of second a new line saying C:\…. will appear.
  • Close Command Prompt
  • Try to start the Windows Store again.


Method 4: Scanning for corrupted system files

Did none of these methods work? Then try to run SFC and DISM to solve your issues: Troubleshooting Component Store / System Files Corruption

User Rating: 5.0 (7 votes)
Comments ( 31 )
  1. Phillip Connell
    January 29, 2015 at 12:45 pm

    this totaly works…i and tried like a million of them so far

  2. Mufsul Hijaz
    January 28, 2015 at 3:12 am

    metod 1:first of all turn on ur firewall…….goto cmd(admin)-type
    ‘services.msc’-select firewall -make ‘automatic’.
    2: set exact date and time
    3:paste this on cmd
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xm­l
    4: or this
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
    5: or this
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
    6: change ur accnt sign in using hotmail
    some of these will help you.

  3. Pauline Akemu
    January 28, 2015 at 2:10 am

    thanks, it works!!!

  4. Veldhi Ramu
    January 27, 2015 at 10:06 am

    Thanks bro its working

  5. Rita Sharma
    January 27, 2015 at 6:11 am

    sir from where i can copy the commands so that i can paste it on the
    command promot?????????? plz help me to solve my problm???

  6. Richard joy
    January 27, 2015 at 5:27 am

    It works

  7. Video Manyağı
    January 26, 2015 at 12:44 pm

    thanks man you so helpful.

  8. Daniel Moore
    January 25, 2015 at 11:52 pm

    im having a different problem it wont let me sign in and there is no error
    code and says in yellow letter (bad length)

  9. EDz Gaming
    January 22, 2015 at 2:26 pm

    Ok so here’s what happened with me :P I have 2 drives. SSD and HDD. Moved
    all appdata folders to HDD, deleted from ssd where OS is. Theres a package
    in the packages folder called winstore. Copy and paste that whole folder
    to the old drive again in the old location, and then do the steps in this
    vid. Now everything should work again :D

  10. Adalberto Montalvo
    January 21, 2015 at 5:27 pm

    My store still doesn’t work. I don’t know why and I did all the steps.

  11. -Xtazzee-
    January 19, 2015 at 6:59 am

    didnt work it still tells me i have to connect to the internet but i’m
    allready on the internet…

  12. Joseph Spencer
    January 15, 2015 at 6:57 pm

    Was skeptical but it worked, Thanks Yuri

  13. Joseph DelGaudio
    January 11, 2015 at 11:46 am

    I tried it after correcting xm-1 to xml, it processed and I got the command
    prompt, but Store still does not work. I have no clue where to go from
    here – I don’t want to go to recovery with all the reinstall issues and I
    am afraid that the problem would not be fixed anyway.

  14. tituin1
    January 10, 2015 at 3:09 pm

    damn you thanks a lot!!!!!!!!!!!!!!!!!!!!!!! i havent been able to download
    update or do anything in the microsoft store for months so thanks a

  15. Bl0odyV3ng3ance
    January 8, 2015 at 8:38 pm

    WOW thank you so very much.. i went to a couple of places an they wanted
    you to do millions of things i said GTFO!! i didnt think i was gonna see my
    store again anytime soon.. this was a super extremely easy an fast way to
    do this (SIMPLY AMAZING) Thumbs Up :)

  16. Ethan Fink
    January 8, 2015 at 4:12 pm

    I can get on the admin command prompt and the command works when I copy and
    paste it, BUT it never progresses. It stays the way yours is at 1:28. I am
    utterly stuck and would like some help. I just bought a new laptop with 8.1
    and the app store won’t work. If anyone has a solution, I would appreciate

  17. Ntsako Pops
    January 5, 2015 at 11:30 am

    If you are getting a powershell error, please run the below:

    C:\Windows\System32\WindowsPowerShell\v1.0\powershell -ExecutionPolicy
    Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register

  18. inayat arman
    January 4, 2015 at 6:29 am

    now camera is not working…pls help

  19. Spell
    January 1, 2015 at 5:59 pm

    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

    This one will work if the one proven on this video doesn’t.

    December 30, 2014 at 7:25 am

    its working i am feeling happy. but in my store apps not insttaled its
    showing error 0x80070002 can u help me

  21. Vineet Singh
    December 24, 2014 at 5:13 pm

    Thanks It powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML
    works for me.

  22. [DK96] Dr4gonkiller96 | PC Gaming |
    December 10, 2014 at 2:46 am

    well mine is different problem, because it says the package is corrupt.

  23. Yuri Pustjens
    December 7, 2014 at 3:08 am

    Hello All,

    There have been many questions where you can find the code, it’s located
    here: If
    you receive an error code while trying to apply these steps then please
    register here and ask an question:

    It’s impossible for me to answer all questions on Youtube. Thank you for

  24. Ganesh Godshelwar
    November 28, 2014 at 9:40 pm

    sir problem, not solve error
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>powershell -ExecutionPolicy Unrestricted
    Add-AppxPackage -Di
    sableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xm-l
    Add-AppxPackage : Cannot find path ‘C:\Windows\WinStore\AppxManifest.xml’
    because it does not exist.
    At line:1 char:1
    + Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxM …
    + CategoryInfo : ObjectNotFound:
    t.xml:String) [Add-AppxPackage], ItemNotFoundException
    + FullyQualifiedErrorId :


  25. xRPTRxLANDx
    November 22, 2014 at 3:19 am

    if you copy and paste the code check it because sometimes your command
    prompt add things for me it changed xml to xm-l

  26. thunderlord2200
    November 18, 2014 at 6:51 pm

    im having trouble with mail app and a game i bought that requires me to
    sigh in to xlive, i am, but it cant see this to it tells me to try again or

  27. Scibbie's Fun Realm!
    October 11, 2014 at 12:45 am

    thought I needed Professional Help. But even The Help Desk Was Useless. I
    don’t Know if they wanted me to Pay for this Method But you are the Best!

  28. Dilip.E
    September 21, 2014 at 12:40 pm


    i am getting (ms-windows-store:Purge Cahes) while opening window 8.1 store. how to resolve this problem?

  29. youngboss558 Gaurang
    September 14, 2014 at 1:10 am

    Working bro. if not work for you then > RUN CMD AS ADMINISTER THEN PASTE
    THIS >> powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
    < < THEN HIT ENTER :)

  30. TQSC Lightning
    July 27, 2014 at 5:07 pm

    can you help me it go’s red and says Add-AppxPackage : Cannot find path
    because it does not exist.
    At line:1 char:1
    + Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxM …
    + CategoryInfo : ObjectNotFound:
    t.xml?:String) [Add-AppxPackage], ItemNotFoundException
    + FullyQualifiedErrorId :

    please help i can’t open my store and i would like to hope you reply soon

  31. FIX Wshost.exe Store Broker high cpu usage
    July 9, 2014 at 6:47 pm

    […] The high resource usage should be gone after you’ve successfully rebooted, if it has not then try to reset your store completely. You can read how to do that here: Troubleshoot Store Problems […]

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