How to Fix Windows 8 Store Not Working

Method 1: Microsoft Store Diagnostic Program

  1. Start the downloaded file and click on Next
  2. Follow the instructions given by the tool.
  3. After running the tool succesfully, check whether the store works.

Method 2: Run WSReset.exe

  1. Open Modern UI (Start)
  2. Typ Wsreset.exe

  • Hit enter
  • The Windows Store will open and flash a couple of times.
  • The Windows Store should now automatically appear and after a few moments if it does not, then try to start it manually.

Method 3 and 4 can be found on the Next page of this article.  

Yuri Pustjens
About the Author

2014, 2015, 2016, 2017 and 2018 Microsoft Most Valuable Professional Windows
Yuri specializes in troubleshooting (crash analysis and devices), system resource utilisation and system performance. He is also very interested in Customer Security. Yuri can be found as Windows Community Moderator and Wiki Author on Microsoft Answers and is active on different communities all across the web.

46 comments

  1. please help When i delete the software distribution it say the action can’t
    be taken because the folder or a file in it is open in
    another program) i closed all my programs it does not Work Please HELP

  2. Command Prompt shows following error

    Add-AppxPackage : Cannot find path ‘C:\Windows\WinStore\AppxManifest.xml’
    because it does not
    exist.
    At line:1 char:1
    + Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxM …
    +
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : ObjectNotFound:
    (C:\Windows\WinStore\AppxManifest.xml:String) [Add-
    AppxPackage], ItemNotFoundException
    + FullyQualifiedErrorId :
    PathNotFound,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxP
    ackageCommand.

    Please resolve.

  3. I have a problem. This code actually helped very well, thank you very much!
    I could not open my store and now I can. However, once I download and try
    to open apps, I receive the following error message: “This app can’t open.
    Check the Windows Store for more info about [app title] by [publisher]”

    None of the apps I have previously downloaded and or just downloaded will
    open. Are there any trouble shooting tips for this?

  4. Add-AppxPackage : Cannot find path ‘C:\WINDOWS\WinStore\AppxManifest.xml’
    because it does not exist.
    At line:1 char:1
    + Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxM …
    +
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~
    + CategoryInfo : ObjectNotFound:
    (C:\WINDOWS\WinStore\AppxManifes
    t.xml:String) [Add-AppxPackage], ItemNotFoundException
    + FullyQualifiedErrorId :
    PathNotFound,Microsoft.Windows.Appx.PackageManag
    er.Commands.AddAppxPackageCommand
    this happpens when i put it

  5. metod 1:first of all turn on ur firewall…….goto cmd(admin)-type
    ‘services.msc’-select firewall -make ‘automatic’.
    2: set exact date and time
    3:paste this on cmd
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xm­l
    4: or this
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
    5: or this
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
    6: change ur accnt sign in using hotmail
    some of these will help you.

  6. sir from where i can copy the commands so that i can paste it on the
    command promot?????????? plz help me to solve my problm???

  7. Ok so here’s what happened with me 😛 I have 2 drives. SSD and HDD. Moved
    all appdata folders to HDD, deleted from ssd where OS is. Theres a package
    in the packages folder called winstore. Copy and paste that whole folder
    to the old drive again in the old location, and then do the steps in this
    vid. Now everything should work again 😀

  8. I tried it after correcting xm-1 to xml, it processed and I got the command
    prompt, but Store still does not work. I have no clue where to go from
    here – I don’t want to go to recovery with all the reinstall issues and I
    am afraid that the problem would not be fixed anyway.

  9. damn you thanks a lot!!!!!!!!!!!!!!!!!!!!!!! i havent been able to download
    update or do anything in the microsoft store for months so thanks a
    lot!!!!!!!!!!!!!!!!!!

  10. WOW thank you so very much.. i went to a couple of places an they wanted
    you to do millions of things i said GTFO!! i didnt think i was gonna see my
    store again anytime soon.. this was a super extremely easy an fast way to
    do this (SIMPLY AMAZING) Thumbs Up 🙂

  11. I can get on the admin command prompt and the command works when I copy and
    paste it, BUT it never progresses. It stays the way yours is at 1:28. I am
    utterly stuck and would like some help. I just bought a new laptop with 8.1
    and the app store won’t work. If anyone has a solution, I would appreciate
    it!

  12. If you are getting a powershell error, please run the below:

    C:\Windows\System32\WindowsPowerShell\v1.0\powershell -ExecutionPolicy
    Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxManifest.xml

  13. powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

    This one will work if the one proven on this video doesn’t.

  14. Thanks It powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML
    works for me.

  15. sir problem, not solve error
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>powershell -ExecutionPolicy Unrestricted
    Add-AppxPackage -Di
    sableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xm-l
    Add-AppxPackage : Cannot find path ‘C:\Windows\WinStore\AppxManifest.xml’
    because it does not exist.
    At line:1 char:1
    + Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxM …
    +
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~
    + CategoryInfo : ObjectNotFound:
    (C:\Windows\WinStore\AppxManifes
    t.xml:String) [Add-AppxPackage], ItemNotFoundException
    + FullyQualifiedErrorId :
    PathNotFound,Microsoft.Windows.Appx.PackageManag
    er.Commands.AddAppxPackageCommand

    C:\Windows\system32>

  16. powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML

    XML had to be capped

  17. YES. YOU SAVED ME DUTCH PERSON. I AM DUTCH TOO, YAY. All that time I
    thought I needed Professional Help. But even The Help Desk Was Useless. I
    don’t Know if they wanted me to Pay for this Method But you are the Best!

  18. Working bro. if not work for you then > RUN CMD AS ADMINISTER THEN PASTE
    THIS >> powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
    << THEN HIT ENTER 🙂

  19. can you help me it go’s red and says Add-AppxPackage : Cannot find path
    ‘C:\WINDOWS\WinStore\AppxManifest.xml?’
    because it does not exist.
    At line:1 char:1
    + Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxM …
    +
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~
    + CategoryInfo : ObjectNotFound:
    (C:\WINDOWS\WinStore\AppxManifes
    t.xml?:String) [Add-AppxPackage], ItemNotFoundException
    + FullyQualifiedErrorId :
    PathNotFound,Microsoft.Windows.Appx.PackageManag
    er.Commands.AddAppxPackageCommand

    please help i can’t open my store and i would like to hope you reply soon

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