Troubleshooting Windows 8

How to Fix Windows 8 Store Not Working

Method 1: Microsoft Store Diagnostic Program

  2. Start the downloaded file and click on Next
  3. Follow the instructions given by the tool.
  4. After running the tool succesfully, check whether the store works.

Method 2: Run WSReset.exe

  1. Open Modern UI (Start)
  2. Typ Wsreset.exe

  • Hit enter
  • The Windows Store will open and flash a couple of times.
  • The Windows Store should now automatically appear and after a few moments if it does not, then try to start it manually.

Method 3 and 4 can be found on the Next page of this article.  

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46 Comments

  • Reply
    Tiago July 2, 2015

    Perfect!!! Work

  • Reply
    Mehul Sethi June 21, 2015

    Thank you soo muchh..!! The first one itself worked.

  • Reply
    adi April 14, 2015

    THAKS DUDE…..was confused

  • Reply
    Dhananjay Bhatkar March 15, 2015

    thanks for your kind informetion my winstore was open it now

  • Reply
    Gang Li February 26, 2015

    It worked. Thanks

  • Reply
    Mevin.S Ramdhany February 22, 2015

    please help When i delete the software distribution it say the action can’t
    be taken because the folder or a file in it is open in
    another program) i closed all my programs it does not Work Please HELP

  • Reply
    Ansal Technical Campus February 20, 2015

    Command Prompt shows following error

    Add-AppxPackage : Cannot find path ‘C:\Windows\WinStore\AppxManifest.xml’
    because it does not
    exist.
    At line:1 char:1
    + Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxM …
    +
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : ObjectNotFound:
    (C:\Windows\WinStore\AppxManifest.xml:String) [Add-
    AppxPackage], ItemNotFoundException
    + FullyQualifiedErrorId :
    PathNotFound,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxP
    ackageCommand.

    Please resolve.

  • Reply
    Arjun Kumar February 15, 2015

    Help me i am not able to download things it says pending and stops help
    me!!!

  • Reply
    soni tai February 13, 2015

    thank you.. it really worked… have been trying so many thing..finally….
    thank you..

  • Reply
    LouLou4 February 12, 2015

    it still doesn’t work. all mine says is “we arnt able to connect to the
    store, try again” PLEASE HELP MEE

  • Reply
    Chewy Cheeseee February 9, 2015

    OMG thanks soooo much! 😀

  • Reply
    Lori Waddington February 4, 2015

    I have a problem. This code actually helped very well, thank you very much!
    I could not open my store and now I can. However, once I download and try
    to open apps, I receive the following error message: “This app can’t open.
    Check the Windows Store for more info about [app title] by [publisher]”

    None of the apps I have previously downloaded and or just downloaded will
    open. Are there any trouble shooting tips for this?

  • Reply
    Suyog Gandhi February 1, 2015

    thnx a lot… finally my my store is working perfectly… thnx again

  • Reply
    Eddy Wally February 1, 2015

    Add-AppxPackage : Cannot find path ‘C:\WINDOWS\WinStore\AppxManifest.xml’
    because it does not exist.
    At line:1 char:1
    + Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxM …
    +
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~
    + CategoryInfo : ObjectNotFound:
    (C:\WINDOWS\WinStore\AppxManifes
    t.xml:String) [Add-AppxPackage], ItemNotFoundException
    + FullyQualifiedErrorId :
    PathNotFound,Microsoft.Windows.Appx.PackageManag
    er.Commands.AddAppxPackageCommand
    this happpens when i put it

  • Reply
    Stw January 30, 2015

    http://prntscr.com/5z57fl this happen always i do that command:(

  • Reply
    Phillip Connell January 29, 2015

    this totaly works…i and tried like a million of them so far

  • Reply
    Mufsul Hijaz January 28, 2015

    metod 1:first of all turn on ur firewall…….goto cmd(admin)-type
    ‘services.msc’-select firewall -make ‘automatic’.
    2: set exact date and time
    3:paste this on cmd
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xm­l
    4: or this
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
    5: or this
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
    6: change ur accnt sign in using hotmail
    some of these will help you.

  • Reply
    Pauline Akemu January 28, 2015

    thanks, it works!!!

  • Reply
    Veldhi Ramu January 27, 2015

    Thanks bro its working

  • Reply
    Rita Sharma January 27, 2015

    sir from where i can copy the commands so that i can paste it on the
    command promot?????????? plz help me to solve my problm???

  • Reply
    Richard joy January 27, 2015

    It works

  • Reply
    Video Manyağı January 26, 2015

    thanks man you so helpful.

  • Reply
    Daniel Moore January 25, 2015

    im having a different problem it wont let me sign in and there is no error
    code and says in yellow letter (bad length)

  • Reply
    EDz Gaming January 22, 2015

    Ok so here’s what happened with me 😛 I have 2 drives. SSD and HDD. Moved
    all appdata folders to HDD, deleted from ssd where OS is. Theres a package
    in the packages folder called winstore. Copy and paste that whole folder
    to the old drive again in the old location, and then do the steps in this
    vid. Now everything should work again 😀

  • Reply
    Adalberto Montalvo January 21, 2015

    My store still doesn’t work. I don’t know why and I did all the steps.

  • Reply
    -Xtazzee- January 19, 2015

    didnt work it still tells me i have to connect to the internet but i’m
    allready on the internet…

  • Reply
    Joseph Spencer January 15, 2015

    Was skeptical but it worked, Thanks Yuri

  • Reply
    Joseph DelGaudio January 11, 2015

    I tried it after correcting xm-1 to xml, it processed and I got the command
    prompt, but Store still does not work. I have no clue where to go from
    here – I don’t want to go to recovery with all the reinstall issues and I
    am afraid that the problem would not be fixed anyway.

  • Reply
    tituin1 January 10, 2015

    damn you thanks a lot!!!!!!!!!!!!!!!!!!!!!!! i havent been able to download
    update or do anything in the microsoft store for months so thanks a
    lot!!!!!!!!!!!!!!!!!!

  • Reply
    Bl0odyV3ng3ance January 8, 2015

    WOW thank you so very much.. i went to a couple of places an they wanted
    you to do millions of things i said GTFO!! i didnt think i was gonna see my
    store again anytime soon.. this was a super extremely easy an fast way to
    do this (SIMPLY AMAZING) Thumbs Up 🙂

  • Reply
    Ethan Fink January 8, 2015

    I can get on the admin command prompt and the command works when I copy and
    paste it, BUT it never progresses. It stays the way yours is at 1:28. I am
    utterly stuck and would like some help. I just bought a new laptop with 8.1
    and the app store won’t work. If anyone has a solution, I would appreciate
    it!

  • Reply
    Ntsako Pops January 5, 2015

    If you are getting a powershell error, please run the below:

    C:\Windows\System32\WindowsPowerShell\v1.0\powershell -ExecutionPolicy
    Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxManifest.xml

  • Reply
    inayat arman January 4, 2015

    now camera is not working…pls help

  • Reply
    Spell January 1, 2015

    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

    This one will work if the one proven on this video doesn’t.

  • Reply
    AMARNATH REDDY December 30, 2014

    its working i am feeling happy. but in my store apps not insttaled its
    showing error 0x80070002 can u help me

  • Reply
    Vineet Singh December 24, 2014

    Thanks It powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML
    works for me.

  • Reply
    [DK96] Dr4gonkiller96 | PC Gaming | December 10, 2014

    well mine is different problem, because it says the package is corrupt.

  • Reply
    Yuri Pustjens December 7, 2014

    Hello All,

    There have been many questions where you can find the code, it’s located
    here: http://windowsinstructed.com.www603.your-server.de.www603.your-server.de/troubleshoot-windows-store-issues/. If
    you receive an error code while trying to apply these steps then please
    register here and ask an question:
    http://windowsinstructed.com.www603.your-server.de.www603.your-server.de/question-answer/ask/

    It’s impossible for me to answer all questions on Youtube. Thank you for
    understanding

  • Reply
    Ganesh Godshelwar November 28, 2014

    sir problem, not solve error
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>powershell -ExecutionPolicy Unrestricted
    Add-AppxPackage -Di
    sableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xm-l
    Add-AppxPackage : Cannot find path ‘C:\Windows\WinStore\AppxManifest.xml’
    because it does not exist.
    At line:1 char:1
    + Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxM …
    +
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~
    + CategoryInfo : ObjectNotFound:
    (C:\Windows\WinStore\AppxManifes
    t.xml:String) [Add-AppxPackage], ItemNotFoundException
    + FullyQualifiedErrorId :
    PathNotFound,Microsoft.Windows.Appx.PackageManag
    er.Commands.AddAppxPackageCommand

    C:\Windows\system32>

  • Reply
    xRPTRxLANDx November 22, 2014

    if you copy and paste the code check it because sometimes your command
    prompt add things for me it changed xml to xm-l

  • Reply
    Azn-Bubble -Tea November 11, 2014

    powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML

    XML had to be capped

  • Reply
    Scibbie's Fun Realm! October 11, 2014

    YES. YOU SAVED ME DUTCH PERSON. I AM DUTCH TOO, YAY. All that time I
    thought I needed Professional Help. But even The Help Desk Was Useless. I
    don’t Know if they wanted me to Pay for this Method But you are the Best!

  • Reply
    Dilip.E September 21, 2014

    hi,

    i am getting (ms-windows-store:Purge Cahes) while opening window 8.1 store. how to resolve this problem?

  • Reply
    youngboss558 Gaurang September 14, 2014

    Working bro. if not work for you then > RUN CMD AS ADMINISTER THEN PASTE
    THIS >> powershell -ExecutionPolicy Unrestricted Add-AppxPackage
    -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
    << THEN HIT ENTER 🙂

  • Reply
    TQSC Lightning July 27, 2014

    can you help me it go’s red and says Add-AppxPackage : Cannot find path
    ‘C:\WINDOWS\WinStore\AppxManifest.xml?’
    because it does not exist.
    At line:1 char:1
    + Add-AppxPackage -DisableDevelopmentMode -Register
    $Env:SystemRoot\WinStore\AppxM …
    +
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~
    + CategoryInfo : ObjectNotFound:
    (C:\WINDOWS\WinStore\AppxManifes
    t.xml?:String) [Add-AppxPackage], ItemNotFoundException
    + FullyQualifiedErrorId :
    PathNotFound,Microsoft.Windows.Appx.PackageManag
    er.Commands.AddAppxPackageCommand

    please help i can’t open my store and i would like to hope you reply soon

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