When getting the error “Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)” you could find yourself with an almost unfixable error. Going to your device manager will show a yellow exclamation mark next to the device. If you update driver, you will get the error “Windows has determined that the driver software is up to date“. But how do you fix it?
There are 4 possible solutions to this problem. I will start with the one that is most likely to work, and go step by step to some less subtile fixes. I advice you to start with resolution 1 and than go to 2 etcetera. If these steps still haven’t fixed your problem, feel free to use the command section to ask for more help or connect with one of our voluntaries in our help forum.
Solution 1: Use the Hardware and Devices troubleshooter (Windows 7, Windows 8 and Windows 8.1)
To get trough the Hardware and Devices troubleshooter is really simple. Just follow these steps and let Windows do all the work for you!
- Press the Windows logo key + R to open the Run dialog box
- Type ‘control‘ in the Run dialog box and press Enter
- It will then take you to the control panel. In the Search box type ‘troubleshooter‘ and click on the program that appears.
- Under the Hardware and Sound item, click Configure a device. If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation.
If your problem is not solved, try the next resolution (Get there by clicking on the ‘NEXT‘ button).